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2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results

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2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results

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Home Page > Business > Industrial > 2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results

2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results

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2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results

By: Minal

About the Author

Minal H
SEO
vinod.minal@gmail.com
http://www.aarkstore.com

(ArticlesBase SC #2027354)

Article Source: http://www.articlesbase.com/ – 2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results

INFRASTRUCTURE OUTSOURCING: A RAPIDLY EVOLVING SERVICE

Traditional Infrastructure Outsourcing – versus -Remote Infrastructure Management Outsourcing – versus – IAAS
Outsourcing suppliers face the strategic dilemma in Infrastructure Outsourcing (IO) services, caused by the convergence of ‘traditional’ (multinational)
and offshore suppliers’ value propositions, a maturing remote infrastructure management delivery model, and adoption of labor
arbitrage by traditional suppliers.

During the last decade, the emergence and
rapid growth of new models of infrastructure services delivery, such as Remote Infrastructure Management (RIMO) and Information Management Services are showing signs of convergence with more traditional ways of delivering infrastructure service.

Offshore RIMO suppliers still hold a minor
share of the IO market; nonetheless, there are increasing signs of the sophistication of RIMO leading to a growing convergence of the models
of infrastructure delivery. The trend poses a challenge for buyers who need to understand the complexities of the offerings and suppliers who
must refine their strategies. The convergence of IO models is driving offshore suppliers to one of three choices:
- Continue to adopt key elements of the traditional infrastructure management outsourcing model,
- Build added value to their remote offering or
- Simply continue to focus on classical RIMO services that rely on labor savings as a key driver.

On the other hand, traditional IO suppliers
are confronted with a simpler, but not less challenging option:
- Focus on end-to-end infrastructure deals that avoid direct competition or develop variations of a converged RIMO/Traditional IO offering with an active role of labor arbitrage.

Evidence of convergence can be seen as offshore suppliers of remote management services are not limiting themselves anymore to targeting smaller companies with a basic labor arbitrage value
proposition.

Large buyers (above US$10 billion in
revenue) now account for 55 percent of the deals signed by offshore suppliers. Although the majority of offshore deals are still based on delivering remote services offshore, RIMO suppliers held 26 percent of more traditional deals in 2008 compared to only five percent in 2004.

KEY CLIENT EXPERIENCE FINDINGS

KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION KPIs

Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies’ satisfaction with their infrastructure outsourcing providers.

KEY FINDING: ITO INFRASTRUCUTRE VENDOR SATISFACTION IS HIGHEST AMONG MIDMARKET VENDORS

Clients with annual revenues from $500M to $1B are significantly more satisfied with their Infrastructure Outsourcer than are Large Market Cap clients.

KEY FINDING: US VENDORS ARE SIGNIFICANTLY PREFERRED BY US CLIENTS

Latin American alternatives are challenging Indian infrastructure vendors as they evolve, although two vendors, HCL and TCS are commanding market growth share and commanding global user respect.

Table of Contents :
Introduction 6
Summary of Results 14
Overall Top Performers 18
Methodology & Overview 19
Ranking of ITO Infrastructure Vendors by Service Line
Ranking of REMOTE INFRASTRUCTURE MANAGEMENT OUTSOURCING VENDORS”
Industry: Sourcing: IT Outsourcing

Companies Mentioned

EDS, IBM, ACCENTURE, HEWLETT PACKARD, PEROT SYSTEMS, T SYSTEMS, CSC, WIPRO INFOCROSSING, ATOS ORIGIN, CAPGEMINI, HCL TECHNOLOGIES, TATA CONSULTANCY SERVICES, UNISYS, ACS, INFOSYS, GETRONICS, LOGICA, COGNIZANT, MAHINDRA SATYAM, CIBER, ONE NECK, CH2M HILL MANAGED SERVICES, IBM GLOBAL, ITC INFOTECH, MICROLAND, COMPUCOM, N FRAME, ACCEL FRONTLINE, ATG CORPORATE SOLUTIONS, CONNECTRIA, VERIZON, DIGICA,
COMPUCOM, BLUE HILL DATA SERVICES, OAO TECHNOLOGY SOLUTIONS, LARSEN & TOUBRO INFOTECH,
TECH MAHINDRA, SIEMENS BUSINESS SOLUTIONS, TECHTEAM, POMEROY IT, LIONBRIDGE, NIIT TECHNOLOGIES, LUXOFT, TIETO ENATOR, CPM BRAXIS, STEFANINI, ORACLE, SAP, PATNI, SUN MICROSYSTEMS, NORTHROP GRUMMAN, SAIC, CGI, S & T GROUP, DELL, HITACHI, CSS CYBERNET SLASHSUPPORT, CALENCE, WEBULANT, BT GLOBAL, CA, VERISIGN, ENTRUST, EMC, MICROSOFT, FUJITSU, ACXIOM, COMPUTACENTER, IGATE, STERLING COMMERCE, PROGRESS SOFTWARE, REDHAT – JBOSS, TIBCO SOFTWARE, E2E TECHNOLOGIES, IWAY SOFTWARE, FIORANO SOFTWARE, TMAX SOFT, NEC, ENTRUST, FIDELITY INFO SYSTEMS – FNIS, ATG CORPORATE, TERRADATA, NETEZZA, SYBASE, GREENPLUM, SAND TECHNOLOGIES, VERTICA, NETAPP, BROCADE, SYMANTEC, VIRTELA, HTC, BABLASOFT, CISCO, RSA, ACCEL FRONTLINE”

Keywords

Information, Technology, Outsourcing, Infrastructure, vendors, APPLICATIONS, MONITORING, HELP, DESK, SERVICES, DATA, CENTER SERVICES, DESK, TOP, SUPPORT, STORAGE, SERVERS, LAN, WAN, NETWORK, MANAGEMENT, SECURITY, DISASTER, SERVICES, INFRASTRUCTURE-AS-A-SERVICE, CLOUD COMPUTING, REMOTE, INFRASTRUCTURE , RIMO, OFFSHORING, INFRASTRUCTURES, VIRTUALIZATION, IAAS, support, networks, systems, SaaS, ITO

In 2009, the Black Book IT Infrastructure Management Outsourcing client/user survey investigates over 700 contracts held by 3100 of the top ITO spending corporations and organizations globally.

INFRASTRUCTURE OUTSOURCING: A RAPIDLY EVOLVING SERVICE

Traditional Infrastructure Outsourcing – versus -Remote Infrastructure Management Outsourcing – versus – IAAS
Outsourcing suppliers face the strategic dilemma in Infrastructure Outsourcing (IO) services, caused by the convergence of ‘traditional’ (multinational)
and offshore suppliers’ value propositions, a maturing remote infrastructure management delivery model, and adoption of labor
arbitrage by traditional suppliers.

During the last decade, the emergence and
rapid growth of new models of infrastructure services delivery, such as Remote Infrastructure Management (RIMO) and Information Management Services are showing signs of convergence with more traditional ways of delivering infrastructure service.

Offshore RIMO suppliers still hold a minor
share of the IO market; nonetheless, there are increasing signs of the sophistication of RIMO leading to a growing convergence of the models
of infrastructure delivery. The trend poses a challenge for buyers who need to understand the complexities of the offerings and suppliers who
must refine their strategies. The convergence of IO models is driving offshore suppliers to one of three choices:
- Continue to adopt key elements of the traditional infrastructure management outsourcing model,
- Build added value to their remote offering or
- Simply continue to focus on classical RIMO services that rely on labor savings as a key driver.

On the other hand, traditional IO suppliers
are confronted with a simpler, but not less challenging option:
- Focus on end-to-end infrastructure deals that avoid direct competition or develop variations of a converged RIMO/Traditional IO offering with an active role of labor arbitrage.

Evidence of convergence can be seen as offshore suppliers of remote management services are not limiting themselves anymore to targeting smaller companies with a basic labor arbitrage value
proposition.

Large buyers (above US$10 billion in
revenue) now account for 55 percent of the deals signed by offshore suppliers. Although the majority of offshore deals are still based on delivering remote services offshore, RIMO suppliers held 26 percent of more traditional deals in 2008 compared to only five percent in 2004.

KEY CLIENT EXPERIENCE FINDINGS

KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION KPIs

Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies’ satisfaction with their infrastructure outsourcing providers.

KEY FINDING: ITO INFRASTRUCUTRE VENDOR SATISFACTION IS HIGHEST AMONG MIDMARKET VENDORS

Clients with annual revenues from $500M to $1B are significantly more satisfied with their Infrastructure Outsourcer than are Large Market Cap clients.

KEY FINDING: US VENDORS ARE SIGNIFICANTLY PREFERRED BY US CLIENTS

Latin American alternatives are challenging Indian infrastructure vendors as they evolve, although two vendors, HCL and TCS are commanding market growth share and commanding global user respect.

Table of Contents :
Introduction 6
Summary of Results 14
Overall Top Performers 18
Methodology & Overview 19
Ranking of ITO Infrastructure Vendors by Service Line
Ranking of REMOTE INFRASTRUCTURE MANAGEMENT OUTSOURCING VENDORS”
Industry: Sourcing: IT Outsourcing

Companies Mentioned

EDS, IBM, ACCENTURE, HEWLETT PACKARD, PEROT SYSTEMS, T SYSTEMS, CSC, WIPRO INFOCROSSING, ATOS ORIGIN, CAPGEMINI, HCL TECHNOLOGIES, TATA CONSULTANCY SERVICES, UNISYS, ACS, INFOSYS, GETRONICS, LOGICA, COGNIZANT, MAHINDRA SATYAM, CIBER, ONE NECK, CH2M HILL MANAGED SERVICES, IBM GLOBAL, ITC INFOTECH, MICROLAND, COMPUCOM, N FRAME, ACCEL FRONTLINE, ATG CORPORATE SOLUTIONS, CONNECTRIA, VERIZON, DIGICA,
COMPUCOM, BLUE HILL DATA SERVICES, OAO TECHNOLOGY SOLUTIONS, LARSEN & TOUBRO INFOTECH,
TECH MAHINDRA, SIEMENS BUSINESS SOLUTIONS, TECHTEAM, POMEROY IT, LIONBRIDGE, NIIT TECHNOLOGIES, LUXOFT, TIETO ENATOR, CPM BRAXIS, STEFANINI, ORACLE, SAP, PATNI, SUN MICROSYSTEMS, NORTHROP GRUMMAN, SAIC, CGI, S & T GROUP, DELL, HITACHI, CSS CYBERNET SLASHSUPPORT, CALENCE, WEBULANT, BT GLOBAL, CA, VERISIGN, ENTRUST, EMC, MICROSOFT, FUJITSU, ACXIOM, COMPUTACENTER, IGATE, STERLING COMMERCE, PROGRESS SOFTWARE, REDHAT – JBOSS, TIBCO SOFTWARE, E2E TECHNOLOGIES, IWAY SOFTWARE, FIORANO SOFTWARE, TMAX SOFT, NEC, ENTRUST, FIDELITY INFO SYSTEMS – FNIS, ATG CORPORATE, TERRADATA, NETEZZA, SYBASE, GREENPLUM, SAND TECHNOLOGIES, VERTICA, NETAPP, BROCADE, SYMANTEC, VIRTELA, HTC, BABLASOFT, CISCO, RSA, ACCEL FRONTLINE”

Keywords

Information, Technology, Outsourcing, Infrastructure, vendors, APPLICATIONS, MONITORING, HELP, DESK, SERVICES, DATA, CENTER SERVICES, DESK, TOP, SUPPORT, STORAGE, SERVERS, LAN, WAN, NETWORK, MANAGEMENT, SECURITY, DISASTER, SERVICES, INFRASTRUCTURE-AS-A-SERVICE, CLOUD COMPUTING, REMOTE, INFRASTRUCTURE , RIMO, OFFSHORING, INFRASTRUCTURES, VIRTUALIZATION, IAAS, support, networks, systems, SaaS, ITO

For More information please contact :

http://www.aarkstore.com/reports/2009-Top-Remote-Infrastructure-Management-Outsourcing-Vendors-Black-Book-Survey-2009-Results-31097.html

Retrieved from “http://www.articlesbase.com/industrial-articles/2009-top-remote-infrastructure-management-outsourcing-vendors-black-book-survey-2009-results-2027354.html”

(ArticlesBase SC #2027354)

Minal -
About the Author:

Minal H
SEO
vinod.minal@gmail.com
http://www.aarkstore.com

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Source: http://www.articlesbase.com/industrial-articles/2009-top-remote-infrastructure-management-outsourcing-vendors-black-book-survey-2009-results-2027354.html

Article Tags:
information, technology, outsourcing, infrastructure, vendors, applications, monitoring, help, desk, services, data, center services, top, support, storage, servers, lan, wan, network, management, security, disaster

Mick Fanning wins 2009 ASP World Title at Pipeline

November 9th, 2010

61 comments

Heading into the last stop of the 2009 ASP World Tour season, Fanning held a slender lead over his good friend and fellow Gold Coast surfer, Joel Parkinson, and when Parkinson was beaten by wildcard Gavin Gillette at the Banzai Pipeline, Fanning secured his second ASP World Title. Congratulations Mick. redbullsurfing.com

admin ASP 2009, Fanning, Mick, Pipeline, Title, wins, World

Antivirus 2009 (Rogue Anti-Spyware Program) Takes Over PC

November 9th, 2010

4 comments

www.spyware-techie.com Antivirus 2009 is a vicious rogue anti-spyware program known to be a clone of Antivirus 2008. With Antivirus 2009 or Antivirus2009 being in the same family as Antivirus 2008, we know it is very dangerous to have on your computer. Usually when you are part of a really bad family you automatically have a bad reputation for the malicious actions of your family members.

admin Security 2009, AntiSpyware, Antivirus, Over, Program, rogue, Takes

Internet Conference 2009, 3G operators accused of unspoken rules – China Internet Conference, 3G operators – Fire Industry

November 9th, 2010

No comments

Internet Conference 2009, 3G operators accused of unspoken rules – China Internet Conference, 3G operators – Fire Industry

Nov. 3, 2009, a grand China Internet Conference concluded with the term as term of Communicate Show the contrary, the Internet, the General Assembly can be called optimal for sesame – steadily higher. Since 2002, the previous Internet Conference of view, this Assembly should be the largest ever. The General Assembly has been more than 100 enterprises and organizations support, covering all areas of the Internet, not only the three operators, four door Qi battle, but Microsoft , Google also joined in the fun of these transnational giants as partners in the General Assembly. It is understood that the conference a total of about 180 industry leaders attended the speech, the “crisis? Turn for the better? Opportunity” for the theme, there are some attracted a lot of carries Internet dreams IT Upstart. Although come to a close, but this session there are some memorable places.

Three operators accused of hidden rules

“There are three operators have 3G License, and now to evaluate the operator who made the mobile Internet strategy almost? Which does not do enough? Which do better? If the operator requests you give him a suggestion, do you think will give him mention any suggestions? “When the forum moderator million Dish Network CEO Xiang Fang Wei This question is thrown to the guests, the venue attracted no small vibration.

Three major carriers in the ranking on the mobile Internet strategy seems to be no dispute. Mount Angel Fund founder, said Yang Lei, China Mobile to do the best so far, the other second operators China Telecom, China Unicom third. In the proposal to the operators, almost all of the guests pointed out the existence of operators in the system Loophole , Hoping to open the platform to more business opportunities for new development. CEO and founder of Tao Jianhui

letter said, “They (operators) to set our threshold of these innovative companies too much, too many hidden rules, do not follow the rules.” Bubble while 3G is also CEO Li Jinji “If we can have the same as the Internet company doing business in the survival of Environment I sure everyone will enlarge the size of a company five-fold to ten times, I can deeply feel the inside of the unspoken rules are more constraints are more provisions more. Meanwhile, no further tariff liberalization, … … hope to further open the platform to allow more people to come in, the competition through market liberalization, it might help the healthy development of industry. ”

“Rates lower and lower half of the users change 400 000 000 200 000 000, all problems will be solved.” Yu Yongfu excitement.

Internet Gangster pitching their wares In China, mention of the Internet, ordinary users probably think first of the four major portals: Sina, Tencent, Sohu, Netease. In a sense, China’s Internet development is accompanied by four doors grew up, in addition to news, the Tencent QQ NetEase’s mail also seems to have integrated into people’s lives. In such a being hailed as China’s Internet industry’s highest standard annual event, the four major portals on the same stage, but also to exert all efforts, show themselves. On entering the Assembly’s site, saw Sina, Tencent eye-catching stand, while Sohu, NetEase also points out the advertisements next to the escalator.

Addition to the four major portals, Internet companies have also tried many tactics to attract eyeballs, senior reporter at the Annual Chinese Internet scene, whether reporter or guest gallery seats, almost all of the chairs are “wearing” the ” All net “vest, at first glance, a splendid sight. It appears that “school network” switch “Everyone Network”, Thousand Oaks momentum is fierce. Indeed, the Internet has become the Internet, the General Assembly, the publicity company treasure, in addition to thousands of rubber, all kinds of professional community web site also launched a leaflet at the scene early. Do not know under their own courage to exercise, even a child is also a female elevator adjacent to the community site launched leaflets.

Mobile Internet and the “three-screen integration”

Mobile Internet and PC Internet integration as the focus of this forum.

We are high quality suppliers, our products such as Nose Rinsing Device , Medical Disposables products for oversee buyer. To know more, please visits disposable medical suppliers.

admin Cloud Computing 2009, accused, China, Conference, Fire, industry, Internet, Operators, rules, unspoken

L’il Champs 2009 August 1, 2009 Swarit Shukl

November 9th, 2010

25 comments

Watch latest “Sa Re Ga Ma Pa L’il Champs 2009″ webisodes on www.zeetv.com

admin adobe 2009, August, Champs, L'il, Shukl, Swarit

CCC Congress 2009: cat /proc/sys/net/ipv4/fuckups 3/5

November 8th, 2010

No comments

Clip 3/5 Speaker: Fabian Yamaguchi We will be presenting a number of previously undisclosed network-related design errors, ranging from data-link-layer bugs in Ethernet-drivers across issues in TCP/IP stacks all the way up to communication infrastructure components on layer 5. Our focus is on subtle mistakes, which do not fall into the memory-corruption category and yet in combination provide an attacker with a powerful bag of tricks. For more information go to: events.ccc.de

admin Cisco Networks /proc/sys/net/ipv4/fuckups, 2009, Congress

Archive

2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results

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Antivirus 2009 (Rogue Anti-Spyware Program) Takes Over PC

Internet Conference 2009, 3G operators accused of unspoken rules – China Internet Conference, 3G operators – Fire Industry

L’il Champs 2009 August 1, 2009 Swarit Shukl

CCC Congress 2009: cat /proc/sys/net/ipv4/fuckups 3/5

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