2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
Free Online Articles Directory
Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers
Publish Article
0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login
Login via
Register
Hello
My Home
Sign Out
Email
Password
Remember me?
Lost Password?
Home Page > Business > Industrial > 2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
Edit Article |
Posted: Mar 22, 2010 |Comments: 0
| Views: 157
|
Share
Syndicate this Article
Copy to clipboard
2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
By: Minal
About the Author
Minal H
SEO
vinod.minal@gmail.com
http://www.aarkstore.com
(ArticlesBase SC #2027354)
Article Source: http://www.articlesbase.com/ – 2009 Top Remote Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results
INFRASTRUCTURE OUTSOURCING: A RAPIDLY EVOLVING SERVICE
Traditional Infrastructure Outsourcing – versus -Remote Infrastructure Management Outsourcing – versus – IAAS
Outsourcing suppliers face the strategic dilemma in Infrastructure Outsourcing (IO) services, caused by the convergence of ‘traditional’ (multinational)
and offshore suppliers’ value propositions, a maturing remote infrastructure management delivery model, and adoption of labor
arbitrage by traditional suppliers.
During the last decade, the emergence and
rapid growth of new models of infrastructure services delivery, such as Remote Infrastructure Management (RIMO) and Information Management Services are showing signs of convergence with more traditional ways of delivering infrastructure service.
Offshore RIMO suppliers still hold a minor
share of the IO market; nonetheless, there are increasing signs of the sophistication of RIMO leading to a growing convergence of the models
of infrastructure delivery. The trend poses a challenge for buyers who need to understand the complexities of the offerings and suppliers who
must refine their strategies. The convergence of IO models is driving offshore suppliers to one of three choices:
- Continue to adopt key elements of the traditional infrastructure management outsourcing model,
- Build added value to their remote offering or
- Simply continue to focus on classical RIMO services that rely on labor savings as a key driver.
On the other hand, traditional IO suppliers
are confronted with a simpler, but not less challenging option:
- Focus on end-to-end infrastructure deals that avoid direct competition or develop variations of a converged RIMO/Traditional IO offering with an active role of labor arbitrage.
Evidence of convergence can be seen as offshore suppliers of remote management services are not limiting themselves anymore to targeting smaller companies with a basic labor arbitrage value
proposition.
Large buyers (above US$10 billion in
revenue) now account for 55 percent of the deals signed by offshore suppliers. Although the majority of offshore deals are still based on delivering remote services offshore, RIMO suppliers held 26 percent of more traditional deals in 2008 compared to only five percent in 2004.
KEY CLIENT EXPERIENCE FINDINGS
KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION KPIs
Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies’ satisfaction with their infrastructure outsourcing providers.
KEY FINDING: ITO INFRASTRUCUTRE VENDOR SATISFACTION IS HIGHEST AMONG MIDMARKET VENDORS
Clients with annual revenues from $500M to $1B are significantly more satisfied with their Infrastructure Outsourcer than are Large Market Cap clients.
KEY FINDING: US VENDORS ARE SIGNIFICANTLY PREFERRED BY US CLIENTS
Latin American alternatives are challenging Indian infrastructure vendors as they evolve, although two vendors, HCL and TCS are commanding market growth share and commanding global user respect.
Table of Contents :
Introduction 6
Summary of Results 14
Overall Top Performers 18
Methodology & Overview 19
Ranking of ITO Infrastructure Vendors by Service Line
Ranking of REMOTE INFRASTRUCTURE MANAGEMENT OUTSOURCING VENDORS”
Industry: Sourcing: IT Outsourcing
Companies Mentioned
EDS, IBM, ACCENTURE, HEWLETT PACKARD, PEROT SYSTEMS, T SYSTEMS, CSC, WIPRO INFOCROSSING, ATOS ORIGIN, CAPGEMINI, HCL TECHNOLOGIES, TATA CONSULTANCY SERVICES, UNISYS, ACS, INFOSYS, GETRONICS, LOGICA, COGNIZANT, MAHINDRA SATYAM, CIBER, ONE NECK, CH2M HILL MANAGED SERVICES, IBM GLOBAL, ITC INFOTECH, MICROLAND, COMPUCOM, N FRAME, ACCEL FRONTLINE, ATG CORPORATE SOLUTIONS, CONNECTRIA, VERIZON, DIGICA,
COMPUCOM, BLUE HILL DATA SERVICES, OAO TECHNOLOGY SOLUTIONS, LARSEN & TOUBRO INFOTECH,
TECH MAHINDRA, SIEMENS BUSINESS SOLUTIONS, TECHTEAM, POMEROY IT, LIONBRIDGE, NIIT TECHNOLOGIES, LUXOFT, TIETO ENATOR, CPM BRAXIS, STEFANINI, ORACLE, SAP, PATNI, SUN MICROSYSTEMS, NORTHROP GRUMMAN, SAIC, CGI, S & T GROUP, DELL, HITACHI, CSS CYBERNET SLASHSUPPORT, CALENCE, WEBULANT, BT GLOBAL, CA, VERISIGN, ENTRUST, EMC, MICROSOFT, FUJITSU, ACXIOM, COMPUTACENTER, IGATE, STERLING COMMERCE, PROGRESS SOFTWARE, REDHAT – JBOSS, TIBCO SOFTWARE, E2E TECHNOLOGIES, IWAY SOFTWARE, FIORANO SOFTWARE, TMAX SOFT, NEC, ENTRUST, FIDELITY INFO SYSTEMS – FNIS, ATG CORPORATE, TERRADATA, NETEZZA, SYBASE, GREENPLUM, SAND TECHNOLOGIES, VERTICA, NETAPP, BROCADE, SYMANTEC, VIRTELA, HTC, BABLASOFT, CISCO, RSA, ACCEL FRONTLINE”
Keywords
Information, Technology, Outsourcing, Infrastructure, vendors, APPLICATIONS, MONITORING, HELP, DESK, SERVICES, DATA, CENTER SERVICES, DESK, TOP, SUPPORT, STORAGE, SERVERS, LAN, WAN, NETWORK, MANAGEMENT, SECURITY, DISASTER, SERVICES, INFRASTRUCTURE-AS-A-SERVICE, CLOUD COMPUTING, REMOTE, INFRASTRUCTURE , RIMO, OFFSHORING, INFRASTRUCTURES, VIRTUALIZATION, IAAS, support, networks, systems, SaaS, ITO
In 2009, the Black Book IT Infrastructure Management Outsourcing client/user survey investigates over 700 contracts held by 3100 of the top ITO spending corporations and organizations globally.
INFRASTRUCTURE OUTSOURCING: A RAPIDLY EVOLVING SERVICE
Traditional Infrastructure Outsourcing – versus -Remote Infrastructure Management Outsourcing – versus – IAAS
Outsourcing suppliers face the strategic dilemma in Infrastructure Outsourcing (IO) services, caused by the convergence of ‘traditional’ (multinational)
and offshore suppliers’ value propositions, a maturing remote infrastructure management delivery model, and adoption of labor
arbitrage by traditional suppliers.
During the last decade, the emergence and
rapid growth of new models of infrastructure services delivery, such as Remote Infrastructure Management (RIMO) and Information Management Services are showing signs of convergence with more traditional ways of delivering infrastructure service.
Offshore RIMO suppliers still hold a minor
share of the IO market; nonetheless, there are increasing signs of the sophistication of RIMO leading to a growing convergence of the models
of infrastructure delivery. The trend poses a challenge for buyers who need to understand the complexities of the offerings and suppliers who
must refine their strategies. The convergence of IO models is driving offshore suppliers to one of three choices:
- Continue to adopt key elements of the traditional infrastructure management outsourcing model,
- Build added value to their remote offering or
- Simply continue to focus on classical RIMO services that rely on labor savings as a key driver.
On the other hand, traditional IO suppliers
are confronted with a simpler, but not less challenging option:
- Focus on end-to-end infrastructure deals that avoid direct competition or develop variations of a converged RIMO/Traditional IO offering with an active role of labor arbitrage.
Evidence of convergence can be seen as offshore suppliers of remote management services are not limiting themselves anymore to targeting smaller companies with a basic labor arbitrage value
proposition.
Large buyers (above US$10 billion in
revenue) now account for 55 percent of the deals signed by offshore suppliers. Although the majority of offshore deals are still based on delivering remote services offshore, RIMO suppliers held 26 percent of more traditional deals in 2008 compared to only five percent in 2004.
KEY CLIENT EXPERIENCE FINDINGS
KEY FINDING: MOST IMPORTANT CUSTOMER SATISFACTION KPIs
Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies’ satisfaction with their infrastructure outsourcing providers.
KEY FINDING: ITO INFRASTRUCUTRE VENDOR SATISFACTION IS HIGHEST AMONG MIDMARKET VENDORS
Clients with annual revenues from $500M to $1B are significantly more satisfied with their Infrastructure Outsourcer than are Large Market Cap clients.
KEY FINDING: US VENDORS ARE SIGNIFICANTLY PREFERRED BY US CLIENTS
Latin American alternatives are challenging Indian infrastructure vendors as they evolve, although two vendors, HCL and TCS are commanding market growth share and commanding global user respect.
Table of Contents :
Introduction 6
Summary of Results 14
Overall Top Performers 18
Methodology & Overview 19
Ranking of ITO Infrastructure Vendors by Service Line
Ranking of REMOTE INFRASTRUCTURE MANAGEMENT OUTSOURCING VENDORS”
Industry: Sourcing: IT Outsourcing
Companies Mentioned
EDS, IBM, ACCENTURE, HEWLETT PACKARD, PEROT SYSTEMS, T SYSTEMS, CSC, WIPRO INFOCROSSING, ATOS ORIGIN, CAPGEMINI, HCL TECHNOLOGIES, TATA CONSULTANCY SERVICES, UNISYS, ACS, INFOSYS, GETRONICS, LOGICA, COGNIZANT, MAHINDRA SATYAM, CIBER, ONE NECK, CH2M HILL MANAGED SERVICES, IBM GLOBAL, ITC INFOTECH, MICROLAND, COMPUCOM, N FRAME, ACCEL FRONTLINE, ATG CORPORATE SOLUTIONS, CONNECTRIA, VERIZON, DIGICA,
COMPUCOM, BLUE HILL DATA SERVICES, OAO TECHNOLOGY SOLUTIONS, LARSEN & TOUBRO INFOTECH,
TECH MAHINDRA, SIEMENS BUSINESS SOLUTIONS, TECHTEAM, POMEROY IT, LIONBRIDGE, NIIT TECHNOLOGIES, LUXOFT, TIETO ENATOR, CPM BRAXIS, STEFANINI, ORACLE, SAP, PATNI, SUN MICROSYSTEMS, NORTHROP GRUMMAN, SAIC, CGI, S & T GROUP, DELL, HITACHI, CSS CYBERNET SLASHSUPPORT, CALENCE, WEBULANT, BT GLOBAL, CA, VERISIGN, ENTRUST, EMC, MICROSOFT, FUJITSU, ACXIOM, COMPUTACENTER, IGATE, STERLING COMMERCE, PROGRESS SOFTWARE, REDHAT – JBOSS, TIBCO SOFTWARE, E2E TECHNOLOGIES, IWAY SOFTWARE, FIORANO SOFTWARE, TMAX SOFT, NEC, ENTRUST, FIDELITY INFO SYSTEMS – FNIS, ATG CORPORATE, TERRADATA, NETEZZA, SYBASE, GREENPLUM, SAND TECHNOLOGIES, VERTICA, NETAPP, BROCADE, SYMANTEC, VIRTELA, HTC, BABLASOFT, CISCO, RSA, ACCEL FRONTLINE”
Keywords
Information, Technology, Outsourcing, Infrastructure, vendors, APPLICATIONS, MONITORING, HELP, DESK, SERVICES, DATA, CENTER SERVICES, DESK, TOP, SUPPORT, STORAGE, SERVERS, LAN, WAN, NETWORK, MANAGEMENT, SECURITY, DISASTER, SERVICES, INFRASTRUCTURE-AS-A-SERVICE, CLOUD COMPUTING, REMOTE, INFRASTRUCTURE , RIMO, OFFSHORING, INFRASTRUCTURES, VIRTUALIZATION, IAAS, support, networks, systems, SaaS, ITO
For More information please contact :
http://www.aarkstore.com/reports/2009-Top-Remote-Infrastructure-Management-Outsourcing-Vendors-Black-Book-Survey-2009-Results-31097.html
Retrieved from “http://www.articlesbase.com/industrial-articles/2009-top-remote-infrastructure-management-outsourcing-vendors-black-book-survey-2009-results-2027354.html”
(ArticlesBase SC #2027354)
Minal -
About the Author:
Minal H
SEO
vinod.minal@gmail.com
http://www.aarkstore.com
Rate this Article
1
2
3
4
5
vote(s)
0 vote(s)
Feedback
RSS
Print
Email
Re-Publish
Source: http://www.articlesbase.com/industrial-articles/2009-top-remote-infrastructure-management-outsourcing-vendors-black-book-survey-2009-results-2027354.html
Article Tags:
information, technology, outsourcing, infrastructure, vendors, applications, monitoring, help, desk, services, data, center services, top, support, storage, servers, lan, wan, network, management, security, disaster
Related Videos
Related Articles
Latest Industrial Articles
More from Minal
Microsoft, HP Announce ‘Infrastructure-to-App’ Partnership
A new three-year deal deal will see the companies work on turnkey packages that simplify deployments (02:24)
How To Setup ASP.NET AJAX – Our Focus in This Series
Focusing on behind-the-scene infrastructures. Learn how to build the infrastructure to add Personalization, Client Callable Web Services, Security and Profiling your Web Applications. (01:28)
How to use Symantec Backup Exec for Windows Servers
Check out the review of the 2010 R2 version here:
http://webinformant.tv/symbackup2010.html
(04:48)
Sendmail’s Sentrion for Enterprise Message Management
Sendmail isn’t your father;’s SMTP server. Sentrion is a fairly sophisticated messaging server that has wide-ranging policy management for data leak protection, message encryption, email sender reputation, and message routing purposes.
Price: Less than $13 per user, with a minimum of 1000 users.
Pros:
• Very complex message routing processes can be constructed for a wide variety of purposes
• Compliance and governance can be built into messaging infrastructure
(05:23)
Concierge services you can afford.
BusinessWeek features AskSunday as an affordable solution to get some basic outsourced help throughout the month. (03:30)
2009 Top Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results-Aarkstore Enterprise
In 2009, the Black Book IT Infrastructure Management Outsourcing client/user survey investigates over 700 contracts held by 3100 of the top ITO spending corporations and organizations globally.
By:
Minall
Business>
Industriall
Mar 22, 2010
2009 Top Tier 1 Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results-Aarkstore Enterprise
In 2009, the Black Book IT Infrastructure Management Outsourcing client/user survey investigates over 700 contracts held by 3100 of the top ITO spending corporations and organizations globally
By:
Minall
Business>
Industriall
Mar 22, 2010
2009 Top Mid Tier Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results-Aarkstore Enterprise
In 2009, the Black Book IT Infrastructure Management Outsourcing client/user survey investigates over 700 contracts held by 3100 of the top ITO spending corporations and organizations globally.
By:
Minall
Business>
Industriall
Mar 22, 2010
Aarkstore Enterprise – Mid Tier Infrastructure Management Outsourcing Vendors-Aarkstore Enterprise Market Research
Aarkstore announce a new report”2009 Top Mid Tier Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results”through its vast collection of market reserach report
By:
Minall
Businessl
Jun 28, 2010
Aarkstore Enterprise -Infrastructure Management Outsourcing Vendors-Aarkstore Enterprise Market Research
Aarkstore announce a new report”2009 Top Tier 1 Infrastructure Management Outsourcing Vendors, Black Book Survey 2009 Results”through its vast collection of market reserach report
By:
Minall
Businessl
Jun 28, 2010
Multi-user Vs Client Server Application
here is no denying the fact that the server is a multi-user computer where there is no unusual hardware prerequisite that turns a computer into a server and as such the hardware platform needs to be preferred based on application demands and financial stringency. Servers for client/server applications work unsurpassed when they are configured with an operating system that supports shared memory, application isolation, and preemptive multitasking.
By:
Kh. Atiar Rahmanl
Computers>
Information Technologyl
Aug 18, 2007
lViews: 942
lComments: 1
Electronic Marketing in the production facility
Dynamic marketing has many different uses on the shop floors of industrial factories and other places of work. Its focal use it to impart data to operatives, like production quotas, new working practices, health and safety issues, visiting fat cats and vital reminders linked with the day to day running of the organization. Any number of LCD menu boards can be based on the factory floor, depending on the size of area and number of staff.
By:
Graham Gallagherl
Business>
Industriall
Nov 09, 2010
Industrial Lift Tables Help Decrease Employee Injury
Industrial Lift Tables are high quality ergonomic solution to increase productivity, efficiency, safety and reduce workplace injury. Contact R & D Ergo Canada, for all types of lift tables & material handling equipment.
By:
Richard Lapointel
Business>
Industriall
Nov 09, 2010
Complete Servo Motor Repair & Servo Drive Repair in USA, Canada
For complete Repairs & Services of Servo Motor, Ampion Industrial Servo & Controls Repair Inc. an USA, Canada based company is always here to resolve your Servo Motor faults and provide complete customer satisfaction and best viable, cost effective, high standards quality at affordable prices which is best available in the repair industry.
By:
repairservol
Business>
Industriall
Nov 09, 2010
Renewable Energy Market in BRIC (Brazil, Russia, India, China) Countries
Bharatbook added a new report on “Renewable Energy – BRIC (Brazil, Russia, India, China) Industry Guide” which gives the analysis and forecast on Renewable energy market in BRIC Countries.
By:
bharatbookl
Business>
Industriall
Nov 09, 2010
The water filling machines industry created its own water culture
Bottled water consumption has grown exponentially over the past ten to fifteen years. This growth has taken place globally, but particularly in Europe and North America. The water filling machines industry has literally created its own water culture. For example, when one enters a gas station, grocery store or a restaurant in any country of the world, one is bound to find at least a few different brands of bottled water.
By:
sunnyl
Business>
Industriall
Nov 09, 2010
Plastic pipe extrusion line
Plastic pipe extrusion line is increasingly replacing wood and metal for a variety of applications, is corroded where resistance against plastic conditions in rotting wood and metal particularly useful, for example in the field of design for the construction of doors and windows in the automobile industry to make vehicles components.
By:
sunnyl
Business>
Industriall
Nov 09, 2010
When Sterile Pipette Tips are not Clean Enough
Especially now, it’s critical that time and money are not wasted on lab results that fail because of sample-altering pipette tips. High-performance tips need to be free of any bioactive components, be it from external contamination or the plastic itself. From raw material selection, clean production, to safe packaging, RAININ’s 100% inert BioClean tips are the purest and safest on the market.
By:
Marie-Louisel
Business>
Industriall
Nov 09, 2010
spiral ore washing machine
Ore Washing Machine is applicable in washing, classifying and impurity removal in the industries such as metallurgy, constructiion material and hydroelectric power, machine of this series is applicable in washing work of fine size and coarse size materials.
By:
zhou yanjiel
Business>
Industriall
Nov 09, 2010
Aarkstore Enterprise -The Top 10 Companies in the Hospital Pharmaceutical Market in China: Growth
Aarkstore announce a new report ” The Top 10 Companies in the Hospital Pharmaceutical Market in China: Growth strategies, performance and SWOT analyses” through its vast collection of market research
By:
Minall
Healthl
Nov 09, 2010
Aarkstore Enterprise -New Approaches to Gaining Market Access for Pharmaceuticals: Pricing & Reimbursement, Policy Development, and the Role of HT
Aarkstore announce a new report ” New Approaches to Gaining Market Access for Pharmaceuticals: Pricing & Reimbursement, Policy Development, and the Role of HTAs” through its vast collection of market research report.
By:
Minall
Healthl
Nov 09, 2010
Aarkstore Enterprise -The Future of Premium, Ethical and Healthy Snacks: The factors shaping
Aarkstore announce a new report ” The Future of Premium, Ethical and Healthy Snacks: The factors shaping innovation and key manufacturer opportunities
” through its vast collection of market research
By:
Minall
Food and Beveragel
Nov 09, 2010
Aarkstore Enterprise -Green Energy in China: Renewable sources, capacity growth and the future outlook
Aarkstore announce a new report “Green Energy in China: Renewable sources, capacity growth and the future outlook ” through its vast collection of market research report.
By:
Minall
Businessl
Nov 09, 2010
Aarkstore Enterprise -The Top 10 CMOs in India: Market dynamics, competitive positioning and trends
Aarkstore announce a new report ” The Top 10 CMOs in India: Market dynamics, competitive positioning and trends” through its vast collection of market research report.
By:
Minall
Businessl
Nov 09, 2010
Aarkstore Enterprise -Next Generation Energy Food and Drinks: Success strategies for consumer targe
Aarkstore announce a new report “Next Generation Energy Food and Drinks: Success strategies for consumer targeting, natural and sustained release energy ” through its vast collection of market research
By:
Minall
Food and Beveragel
Nov 09, 2010
Aarkstore Enterprise -The Medical Device Outlook in Emerging Markets:The role of healthcare and regulatory systems in presenting challenges and growt
Aarkstore announce a new report “”The Medical Device Outlook in Emerging Markets: The role of healthcare and regulatory systems in presenting challenges and growth opportunities ” through its vast collection of market research report.
By:
Minall
Healthl
Nov 09, 2010
Aarkstore Enterprise -The Future of Parenteral Nutrition: Key players, disease specific opportunitiesand market forecasts
Aarkstore announce a new report ” The Future of Parenteral Nutrition: Key players, disease specific opportunities and market forecasts” through its vast collection of market research report.
By:
Minall
Healthl
Nov 09, 2010
Add new Comment
Your Name: *
Your Email:
Comment Body: *
Verification code:*
* Required fields
Submit
Your Articles Here
It’s Free and easy
Sign Up Today
Author Navigation
My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder
My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box
Minal has 1383 articles online
Contact Author
Subscribe to RSS
Print article
Send to friend
Re-Publish article
Articles Categories
All Categories
Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Judaism
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing
Business
Agriculture
Ask an Expert
Business Ideas
Business Opportunities
Corporate
Customer Service
Entrepreneurship
Ethics
Franchise
Fundraising
Home Business
Human Resources
Industrial
International Business
Leadership
Management
Negotiation
Networking
Non Profit Organizations
Online Business
Organizational
Outsourcing
Presentation
Project Management
Public Company
Public Relations
Sales
Six Sigma
Small Business
Strategic Planning
Team Building
Training
Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog
Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map
Webmasters
RSS Builder
RSS
Link to Us
Business Info
Advertising
Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.
admin Cloud Computing 2009, Black, Book, Infrastructure, Management, Outsourcing, Remote, Results, Survey, Vendors